Frequently Asked Questions
Everything you need to know about your Neptune’s Boutique experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your process.
How do I find my correct size?
Every product page features a detailed size guide. We recommend measuring yourself and comparing it against our charts for the most accurate fit.
Do you offer eco-friendly packaging?
Yes, Neptune’s Boutique is committed to sustainability. All our orders are shipped in 100% recyclable or compostable mailers.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our support team.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' options like Klarna and Afterpay.